Our Policies
Shipping Policy:
We ship Monday through Friday via USPS, UPS, or FEDEX.
We do not ship on holidays. Overnight shipping is available on a case-by-case basis; please contact us for availability.
We process and ship orders in a timely manner, but we are not responsible for shipping delays or for packages which may be lost due to the carrier.
We ship within the continental United States.
Large or heavy items can be shipped but will require a rate quote. Please contact us if you would like a shipping rate on a large or heavy item.
Order Processing:
Credit card approval is required for all orders prior to shipping or confirming for local pickup.
A deposit is required for all custom items and must be paid before work begins.
Orders received after 2 PM will be processed the following day.
Please allow 1-3 days processing time for items in stock, and 3-5 days processing time for made to order items. Custom items processing time will vary and will be discussed on a case-by-case basis.
You will receive an email when your order ships or is ready for pickup.
Pickup hours are Monday-Thursday 9am-2pm.
Return Policy:
We accept returns within 15 days of purchase. We do not accept returns on custom items.
Customers pay return shipping fees.
If you ever have questions, just let us know! We want our customers to have a great experience.
Caring for Steel Items
Our steel items are created from recycled steel, sourced here in the USA. Items are plasma cut, which means each will have slight variations. Pieces may have markings or patina, adding to the uniqueness of each item we produce. Steel color may vary on each item and may be different from color pictured.
To minimize chances of rusting, items should be kept indoors. Each item will develop a patina over time when exposed to air, even if kept in a dry place. Items can be powder-coated at additional cost if intended to be left outdoors, and a rust-like appearance isn’t desired.
To remove fingerprints or other markings, a slightly damp cloth can be used. Be sure to dry completely.
Port-a-Pit Care Instructions:
Your Port-a-Pit grill has been oiled and is ready to use. Clean grill top with mild soap & water and oil with vegetable oil, if desired, after each use.
Grills and fire pits will develop a natural patina after use.